We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- technical data such as IP and location
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We use contact forms as a communication channel and we will capture your email address and name, along with time of submission and which page you were visiting.
We will not use this information for marketing purposes or pass your details to any third party, unless we are given express permission through continued email contact.
How we protect your data
We use data encryption and GDPR-compliant remote cloud storage to give the best possible protection for your data. This is backed up by the WordPress platform and it’s own GDPR compliance framework.
We are committed to providing the safest and most transparent online environment for your time and we make every effort to defend and protect your data. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us on [email protected]
Removal and modification of your data
If you would like your data removed from our databases we are more than happy to oblige, please contact us on [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
What happens in the unlikely event of a potential breach of your information
We are legally obliged to inform you, the user, of any security breach which can affect your information within a time frame of 72 hours and recommend a course of action.
What we collect and store via online transactions and e-commerce
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, Stripe.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
What is Data Protection
Data is the means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data. The Data Protection Acts 1988 & 2003 confer rights on individuals as well as placing responsibilities on those persons processing personal data.
What is GDPR
GDPR is the new European Legislation that takes effect from 25th May 2018. The legislation will affect anyone living within the EU and any organisation that holds the data of EU residents. GDPR replaces the Data Protection Acts 1988 & 2003. GDPR is designed to strengthen Data Protection and to give all EU citizens more control over how organisations use their data. Fines have also been introduced for organisations that do not comply.
Here’s a link to the EU GDPR Information Portal
What is Data
“Data” means information in a form which can be processed. It includes both automated data and manual data.
Your Data Rights
- The right to be informed: as to what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
- The right to access: you can submit subject access requests, which we are obliged to provide a copy of any personal data concerning you as a client.
- The right to rectification: Should any of the information be incorrect or out of date, this can be requested to be updated.
- The right to erasure (also known as ‘the right to be forgotten’): You can request that we erase your data in certain circumstances.
- The right to object: based on legitimate reasons you can request that we cease to process your data, this would also include any direct marketing.
Do you have a question concerning how we handle your data?
Please email us with any enquiries at [email protected], we’d be happy to help!